Provides nursing triage services and health advice for patients and managed care members over the phone. Assesses and determines the patients’ level of need for medical assistance.
Provides results and education related to diagnostic testing to ensure continuity and quality of care. Responsible for accurate, appropriate and timely telephone and electronic messaging. Provides protocol-driven clinical advice for the Geisinger Health System population.
Performs duties to provide the highest levels of patient care and satisfaction.
Directly accountable to Team Leader. Works under general direction of Clinic Supervisor for operational issues
COMPETENCIES AND SKILLS:
Demonstrates effective organizational skills and competence in written, oral and electronic communication skills.
Demonstrates critical thinking capabilities, good clinical judgement and advanced clinical decision making expertise.
Demonstrates advanced knowledge of medical terminology, electronic medical record applications, and established clinical protocols.
Demonstrates the ability to work independently, set priorities, multitask, and provide problem resolution.
Demonstrates customer service skills.
EDUCATION AND/OR EXPERIENCE:
Graduate of accredited nursing program, current PA license or eligible for licensure. Must be BLS certified.
Three years prior medical/surgical, triage, call center, or clinic related experience preferred.
Successful completion of scheduling training preferred.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Work is typically performed in a clinical office or call center environment.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
GEISINGER HOLY SPIRIT is a strong and growing healthcare provider serving south-central Pennsylvania. Geisinger Holy Spirit includes its flagship Geisinger Holy Spirit Hospital, a 311-bed Joint Commission accredited acute care facility located in Camp Hill, Pennsylvania. Geisinger Holy Spirit employs more than 2,600 people and has more than 500 physicians and advanced practitioners on its hospital medical staff. Sponsored by the Sisters of Christian Charity, Geisinger Holy Spirit delivers patient-centered care guided by Catholic values and the Ethical and Religious Directives of Healthcare. Geisinger Holy Spirit provides a comprehensive array of both inpatient and outpatient services across the continuum of care, including acute care, home health, emergency medical services, physician practices, and a host of outpatient facilities located throughout south-central Pennsylvania.
ABOUT GEISINGER: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.
** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
*Domestic partner benefits not applicable at Geisinger Holy Spirit.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout 45 counties in central, south-central and northeastern Pennsylvania and in southern New Jersey. Our physician-led system is comprised of 32,000 employees, including 1,800 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.