Customer Service Advocate I - Community Health Choice
Responsible for accomplishing their primary goal of providing support and rendering Excellent Customer Service by addressing all Health Plan Member's calls related to inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation and the status of authorizations for medical care. Serving assistance to one/maximum two Lines of Business Maintains confidentiality per HIPAA guidelines. MINIMUM QUALIFICATIONS: High School Diploma or GED equivalent One (1) year member/customer service experience in a call center or in a face to face setting. SPECIAL REQUIREMENTS: Bilingual Languages: Spanish/Vietnamese Work Schedule: Flexible
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