Top Reasons to Work at AdventHealth Hendersonville
Join a family of caregivers who provide whole person care; body - mind - spirit, to people living in communities accross Western North Carolina and nearby regions.
AdventHealth Hendersonville offers the uncommon compassion of a hometown community hospital powered by the support of a national healthcare system enabling it to provide services, technologies, and facilities to meet the whole health needs of our communities.
Faith based organization that extends Christ's healing ministry to every person, every time.
Co-workers who feel like family and together deliver on our Service Standards of Keep Me Safe, Love Me, Make it Easy, and Own It.
As a part of the more than 1,100 team members who make up AdventHealth Hendersonville, you will enjoy competitive salaries, immediate benefits and opportunities for growth and leadership development.
Full Time, Day and Night shifts available. 36 hours per week; 7a to 7p or 7p to 7a
You Will Be Responsible For
• Identifies and implements opportunities to go above and beyond in customer service • Obtains and documents appropriate release of information forms • Demonstrates working knowledge of HIPAA guidelines • Adheres to confidentiality guidelines, especially on issues related to patient's privacy, as well as departmental issues • Understands and practices ethical standards • Incorporates patient, physician, customer needs and concerns into decision-making • Demonstrates appropriate decision-making skills that are based on patient's clinical need, level of crisis, and need for safety • Demonstrates ability to function independently and appropriately consults clinicians and/or supervisor when decision is beyond position's scope of practice • Demonstrates knowledge of a variety of psychiatric and/or substance abuse issues • Demonstrates ability to interact with challenging patients and uses skills to de-escalate situations • Audits daily charge entry to ensure accuracy • Assesses need for follow-up contact with customers and initiates contact to pursue appropriate intervention • Maintains knowledge and practices within regulatory standards • Attends meetings pertinent to departments and reports pertinent information as required • Demonstrates awareness of fiscal resources of department • Maintains working knowledge of budgetary goals • Demonstrates effective approaches to up-front cash collections and maintains appropriate documentation of collections • Makes suggestions to Director/Clinical Manager for opportunities for increased productivity within Department • Demonstrates effective communication skills; including service recovery skills • Provides and fosters high quality service through positive interpersonal relations • Demonstrates ability to prioritize and organize workload in an efficient and productive manner in the assigned work time • Demonstrates professional appearance in accordance with dress code standards • Opt-In participation in Emergency Notification System as applicable to facility • Performs other duties as assigned
What You Will Need
Bachelors Degree and 1 + years experience required
Basic Life Support - CPR Cert required
Basic computer skills and knowledge of Microsoft Office strongly preferred
The Intake Planner collaborates with all Behavioral Health Services. The Intake Planner coordinates and arranges for community access to the Behavioral Health programs and requires independent decision making and functioning. The Intake Planner provides initial contact for individuals seeking psychiatric and/or substance abuse assistance; provides telephone triage for community/crisis calls; and initiates contact with Managed Care companies, including precertification and benefit information. The Intake Planner makes arrangements for new admissions including orientation to the program for all new patients and follows up on patient calls and absences. The Intake Planner is also responsible for information entry and upkeep to databases; maintaining and submitting statistics; and charge entry audits. Excellent customer service skills are required.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.