Applicants may apply for this position by submitting a resume/ CV to the following email address:
mgmtrecruit@cookcountyhhs.org . When submitting a resume/CV by email, you must include the job title and posting number in the subject line of your email.
JOB SUMMARY
The Chief Administrative Officer of Operations and Development is responsible for representing the organization to achieve an effective, highly integrated health system, setting standards for system-wide delivery of high quality care and operational excellence; overseeing operations and Cook County Health (CCH) development providing creative thinking and cultivating key business relationships; directing the provision of non-clinical services that support the delivery and quality of clinical services; and collaborating with clinical leaders and key administrative staff to develop models of care that are patient centered and support efficient delivery models in multiple care settings throughout CCH.
This position is exempt from Career Service under the CCH Personnel Rules.
Minimum Qualifications
- Master's degree in Business Administration (MBA), Master's in Healthcare Administration (MHA) or related Master's degree from an accredited college or university
- Ten (10) years of progressively responsible healthcare leadership experience including operational and administrative oversight over multiple departments
- Five (5) years of financial/budget management experience
- Must be trained and certified in NIMS FEMA IS-100, 200 and 700 management within six (6) months of employment.
- Experience within a public and/or academic healthcare setting leading strategic initiatives in one or more of the following areas: strategic planning, operations, financial management, delivery model transformation, patient centered medical home delivery model or managed care
Preferred Qualifications
- Prior experience in a hospital that is part of a health system
- Academic Medical Center leadership experience
- Previous public healthcare system experience
- Experience with a unionized workforce
General Administrative Responsibilities
Collective Bargaining
- Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals
- Participate in collective bargaining negotiations, caucus discussions and working meetings
Discipline
- Document, recommend and effectuate discipline at all levels
- Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements
- Initiate, authorize and complete disciplinary action pursuant to CCH system rules, policies, procedures and provision of applicable collective bargaining agreements
Supervision
- Direct and effectuate CCH management policies and practices
- Access and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements
Management
- Contribute to the management of CCH staff and CCH' systemic development and success
- Discuss and develop CCH system policy and procedure
- Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary; hire, transfer, suspend, layoff, recall, promote, discharge, assign, direct or discipline employees pursuant to applicable Collective Bargaining Agreements
- Work with Labor Relations to discern past practice when necessary
Typical Duties
- Provides operational leadership of clinical and non-clinical departments.
- Participates in developing and executing strategic plans and budget targets into operating plans. Directs operations to achieve plans.
- Collaborates with the Executive Leadership Team to develop and implement key strategies through established annual operational goals, priorities, and measures; leads adoption of standardization and shares best practices.
- Utilizes a collaborative process and ensures effectiveness of services by addressing barriers and resolving issues. Maximizes utilization of system-shared services for the benefit of the organization.
- Partners with Department Chairs and administrative leads to enhance service lines through growth, optimization, and operational effectiveness.
- Develops and fosters effective collaboration to ensure an integrated approach to providing services, and fulfilling the hospital's clinical, research and educational goals and objectives.
- Provides necessary administrative and operational interfaces between all Cook County Health entities and partnerships.
- In partnership with the executive and senior leadership, provides operational leadership to help reduce cost/increase revenue, enhance clinical outcomes, improve efficiencies, and achieve high patient satisfaction.
- Works with department directors to develop workflows to promote the safe and clinically effective delivery of patient care, and ensures staff are adequately trained to implement the workflows.
- Serves as lead executive for quality plant operation services and facilities development to ensure excellent service to patients, staff, and visitors.
- Directs the management of plant operations, grounds and security.
- Participates in succession planning and supports the educational and professional development opportunities.
- Commits and contributes to a culture of diversity and inclusion.
- Provides leadership to the staff reporting to this position, establishing a sense of teamwork toward the realization of the system's goals.
- Provides oversight of implementation and adherence to regulatory, infection prevention, and life safety requirements and responsible for ensuring non-clinical operations remain survey-ready at all times; directs staff to develop regulatory compliant operational and clinical policies and procedures.
- Ensures the timely submission of month-end financial and operational reviews.
- Achieves budgeted volume and financial objectives.
- Participates in board, employee and medical staff meetings as required. Serves as an executive representative to external organizations as directed; meets with members of the community as required to promote positive community relations.
- Reinforces and supports a culture of excellence, quality, and service in the organization so that patient engagement, caregiver engagement, and quality outcomes are achieved at the highest level possible.
- Contributes to the institution knowledge of the latest trends, practices, and state-of-the-art technology.
- Contributes to the establishment of a learning environment, which is conducive to the provision of educational and research experiences to students, residents, faculty and staff.
- Collaborates with the CEO to oversee major workforce and resource decisions for Cook County Health.
Knowledge, Skills, Abilities and Other Characteristics
- Demonstrates ability to develop organizational capacity through the attraction, engagement, and development of top talent; builds teams that effectively apply their diverse skills and perspectives to achieve desired goals. Excellent people management and leadership competencies to serve as a mentor in furthering the leadership skills of employees; consciously and effectively urges others toward the goal.
Demonstrates authenticity and collaboration to deliver and improve service and health outcomes. - Is a self-starter.
- Understands the importance of working within a healthcare system which has an academic medical center and public safety net hospital.
- Demonstrates a willingness to assume additional responsibilities.
- Adapts easily to change, sees the value of differing positions, and adapts own positions and strategies in response to new information or changes in a situation.
- Demonstrates confidence and ability to make decisions and move initiatives in ambiguity. Makes decisions.
- Demonstrates a "systems perspective"; looks at the organization as a whole and builds upon key organizational requirements, including strategic objectives and action plans.
- Ability to lead with a sense of urgency yet able to help teams focus and drive toward results.
- Ability to communicate in a positive, compassionate, and professional manner with patients, staff visitors, and colleagues.
- Ability to manage effectively by adjusting own behavior appropriately, reading situations accurately and utilizing multiple strategies and interpersonal styles to fit the management of varied groups or individuals.
- Ability to deliver quality service in a professional, compassionate manner with respect for the dignity of all.
- Ability to show sensitivity and respect for individuals, co-workers, patients and families.
- Ability to solve complex problems through analytical thinking and providing detailed action plans based upon own knowledge and experience keeping in mind multiple causes and consequences of events.
- Ability to gather information to define problems, diagnose issues and look beyond the surface.
VETERAN PREFERENCE
PLEASE READ
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must :
- Meet the minimum qualifications for the position.
- Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"
- Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable
OR
- A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference
VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.
BENEFITS PACKAGE
- Medical, Dental, and Vision Coverage
- Basic Term Life Insurance
- Pension Plan
- Deferred Compensation Program
- Paid Holidays, Vacation, and Sick Time
- You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.
*Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U. S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.
*Please note all offers of employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
*CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.
COOK COUNTY HEALTH & HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER.
