This role is a frontline population health worker who is also a trusted member of the community and/or has a close understanding of the community served. This trusting relationship enables the Community Health Worker to serve as a liaison/link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competency of service delivery.
Ability to travel up to 50% of the time for field-based work Schedule is Monday - Friday, 8:30am to 5:00pm with possibility of need-based flexibility
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Demonstrates sensitivity and empathy in dealing with patients and families under stress.
Uses knowledge and judgment in assisting patient and families in problem solving.
Utilizes decision making skills in evaluating alternatives and determining best plan of action.
Works under pressure of time and shifting priorities.
Ability and willingness to self-motivate, prioritize, and be willing to change processes to improve effectiveness and efficiency.
Adapts to changing patient and/or organizational priorities.
Ability to drive to and from a variety of settings in varying weather conditions.
Excellent organizational skills. Knowledgeable of local community resources.
Previous experience as a CHW and knowledge of community resources highly desirable.
Soft Skills: Knowledge of culture and values of communities served Familiarity with the resources available in Sussex County Ability to work with diverse care teams
Exhibit independent professional judgement within boundaries of role, but the ability to consult and engage with other team members for improved patient outcomes
* Valid Delaware driver's license and access to an insured automobile that lists employees on the insurance policy.
*Familiarity with Microsoft Office applications (i.e., Word, Excel, Outlook). * Ability to deal with frequent changes, delays, and/or unexpected events.
*Ability to establish positive, supportive, and trusting relationships with and among patients, their family members, and colleagues.
*Ability to work collaboratively and effectively within a team.
* Ability to take the initiative, problem-solve, and make decisions.
* Strong oral and written communication skills in English. * Strong oral and written communication in Spanish is preferred but not required. * Strong organizational and effective time management skills.
* Willingness to advocate for patients in the healthcare setting.
At least two years related experience with community engagement and/or health (i.e., medical assistant, classroom assistant, CHW, outreach worker, volunteer, etc.). Additional education may substitute for required experience.
Preferred Qualifications: 3+ years of experience in working with at risk populations
2+ years residing within Sussex County
Previous experience as a CHW and knowledge of community resources highly desirable.
CHW Certification 1+ years of knowledge of Medicare/Medicaid population
Field based experience: Certified Nursing Assistant / Home Health Aide, or Medical Assistant
Experience working in managed care
The Community Health Worker (CHW) is responsible for assisting patients and their families to navigate and access healthcare, community services, other resources, and adopt healthy behaviors. The Community Health Worker will be expected to build and maintain relationships with patients, including reaching out to them on a regular basis via telephone, at our clinic sites including our mobile health clinic locations, at the participants' homes or agreed-upon places in the community. This will occur during specific follow-up visits and on an as-needed basis. They will be provided with appropriate training and oversight. The CHW may also support providers and Care Coordinators through an integrated approach to care management and community outreach. Activities will promote, maintain, and improve the health of patients and their families. The Community Health Worker (CHW) behaves in a professional manner and consistently demonstrates and promotes the values of respect, exceptional service, continuous improvement, safety, trust, and transparency for the patient and all members of the healthcare team. The CHW is committed to the constant pursuit of excellence in improving the health status of the community. We are looking for CHWs who are patient-centered, flexible, and organized. Specific Duties & Responsibilities: Assessing for social needs through a standardized social barrier assessment tool Linking participants with community resources to address health-related social needs. Linking participants to existing clinical and administrative services. Assesses functional and social needs of members and collaborates to develop and implement solutions with the frequency established in the model of care Establish goals and a plan of care to meet identified functional and social needs Begin implementation of care plan Work collaboratively with the multidisciplinary team to engage resources and strategies to address medical, functional, and social barriers to care Works closely with clinicians and colleagues to help bridge the gap for these previously un-engaged patients and patients with whom contact was lost Identify, refer, and coordinate available community resources to address non-medical needs and ensure patient access to services Responsible for registration and scheduling of patients in appropriate EMR Completely and accurately document in patient's electronic medical record (EMR), currently Athena and/or Cerner Document interactions with patients including information needed for follow up purposes Provide patients and family members with education regarding the need for follow up as appropriate during each patient visit Actively participate in organizational quality initiatives Participate in collaborative multidisciplinary team meetings to optimize clinical integration, efficiency, and effectiveness of care delivery (e.g. Microsoft Teams virtual meetings) Demonstrate a commitment to the mission, vision and strategic goals of Beebe Healthcare and its healthcare delivery including the ability to integrate values of compassion, integrity, performance.
Competencies and skills: Essential: * Knowledge Of Office Equipment * Clear Communication Skills Both Written And Verbal * Knowledge Of Basic Computer Programs * Able To Keep Confidential Information Regarding Patients, Team Members * Able To Withstand Crisis Situations * Has Skills To Provides Customer Service To Patients, Team Members And Visitors * Experience With Excel, Power Point, Word, Visio, Etc.
Education: Essential: * High school graduate or equivalent
Location: Carpenter's Way
Shift : Variable - may be required to cover other locations
Beebe Healthcare serves the Sussex County community with a medical center located in beautiful, historic Lewes, Delaware, and convenient outpatient locations throughout the county. Founded in 1916 by two physician brothers, Drs. James Beebe and Richard C. Beebe, the medical center in Lewes is a 210-licensed-bed, not-for-profit seaside community hospital. Beebe's specialized service lines include cardiac and vascular, surgical services, oncology, women's health, and orthopaedic services. Beebe offers an array of inpatient, outpatient, emergency, and diagnostic services.
Beebe's five satellite campuses offer imaging, physical rehabilitation, and lab services, as well as walk-in care centers. In addition, Beebe offers Wound Healing & Hyperbaric Medicine and Diabetes Management & Medical Nutrition Therapy.
With a mission to serve the community, Beebe also offers many free screenings and outreach programs through its Population Health Department; and advanced medical care for those who are recuperating at home through Beebe Home Care Services.
Beebe is also training the next generation of nurses through the Margaret H. Rollins School of Nursing, located behind the Medical Cente...r in Lewes.
Beebe's Medical Staff has grown tremendously since the early 1990s. Employed physicians through Beebe Medical Group and our affiliated physicians on Beebe's Medical Staff now serve patients from Milford to Millville in specialties including cardiac surgery, dermatology, endocrinology, family practice, gastroenterology, general surgery, internal medicine, pediatric neurology, and surgical oncology.
Beebe is proud to offer quality care, close to home for the residents and visitors of Sussex County.