The Clinical Triage & Transition Intake Coordinator is responsible for providing excellent customer service to patients, practitioners' offices, and office staff.

Intake Coordinators work across multiple service lines that our team supports:

• Behavioral Healthcare Providers Scheduling
  • Initial appointment scheduling for mental health and chemical health services for patients
  • Escalation of Crisis Calls to a licensed staff member
• Diagnostic Evaluation Center (DEC), Remote or OnSite (Edina or Minneapolis)
  • Initial appointment scheduling for mental health and chemical health services of crisis patients seen by DEC Assessor in a contracted DEC location
  • Escalation of Crisis Calls to a licensed staff member
  • Telemedicine request management
  • Inpatient bed identification
  • Coordination of care with established and new providers referred to by DEC
• Extended Care: Extended Boarding, Adolescent Consults, and Transition Clinic
  • Patient assignment
  • Running and coordinating meetings
  • Patient calls and resource planning
  • Screening patient referrals and scheduling
• Adult Consult & Liaison
  • Interdisciplinary team coordination
  • Patient calls and resource planning
• Clinical Operations
  • Triage complex patient needs
  • Reporting
  • Streamline process workflows in conjunction with leadership

Intake Coordinators are cross trained to work within other departments to provide coverage or assistance when additional staffing is needed.

Answers inquiry calls in a respectful manner and assesses for special needs and/or accommodations:

• Coordinates and facilitates all inquiry calls regarding the Fairview Behavioral programs
• Uses excellent telephone etiquette and active listening skills
• Documents calls
• Assesses and prioritizes calls
• Assesses and triages client admissions using identified admission criteria

Completes client intake process:

• Assesses and triages client admissions using identified admission criteria
• Assures insurance reimbursement and authorization
• Documents complete and accurate demographic and clinical information
• Secures information pertinent to the patient visit
• Obtains internal and external records when possible
• Provides client or referral sources with information regarding the programs
• Refers to other programs or community agencies when Fairview services are not appropriate
• Secures payment for treatment

Recognizes problems and takes appropriate measures to resolve:

• Consults with appropriate resources regarding unique referrals or insurance/authorization discrepancies
• Identifies patients who no-show to meet risk management criteria

Collaborates with internal and external resources to ensure efficient patient flow:

• Works in partnership with business office and payers to resolve payer problems and facilitate reimbursement
• Acts as a liaison between payers, business office staff, patient care providers and site supervisor
• Partners with appropriate community liaisons

Monitors patient care providers schedules to insure optimum productivity:

• Coordinates the decision-making process in regard to intakes and waiting lists
• Schedules new visits

Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served:

• Partners with patient care giver in care/decision making
• Communicates in a respective manner
• Ensures a safe, secure environment
• Individualizes plan of care to meet patient needs
• Modifies clinical interventions based on population served
• Provides patient education based on as assessment of learning needs of patient/care giver

Required:

• Bachelors Degree

• 1 year experience in a behavioral health related field, managed care or call center.

• Computer proficiency

Preferred: